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Richpanel raises funding to eliminate customer service tickets for ecommerce

Stockwood Strategy

Richpanel, a revolutionary customer service platform for the ecommerce industry, has raised an undisclosed investment as part of Sequoia Capital India’s Surge with the aim to eliminate customer service tickets with an “Amazon-like” customer account section. Founded in January 2019 and headquartered in both India and the US, Richpanel was created with the purpose of helping ecommerce companies scale business without hiring more agents. The platform allows merchants to design an account page on their online storefront where they can automate order tracking, exchanges, returns, cancellations, and any other scenario which would otherwise result in a support ticket. While tech giants like Amazon and Uber have made massive investments to automate their purchase & post purchase flows like “where is my order” and “change trip destination”, these kinds of queries result in support tickets for every other business. They rely on a team of agents and a ticketing system to handle them, creating costs and inefficiencies. Richpanel’s platform helps these businesses launch a self-service portal on their stores, allowing customers to perform actions without ever having to contact a support agent. This means businesses can scale their operations without constantly expanding their support team. “The first time I disputed a cancellation fee on a ride-sharing platform, I mentally prepared myself for a 15-minute-long chat with a support rep, but I was pleasantly surprised when the entire process took less than 60 seconds. This automated customer service support technology can save ecommerce businesses millions of dollars, and we felt there was a real need to productize this for everyone else,” said Amit RG, CEO at Richpanel “At Richpanel, our goal is to help clients eliminate unnecessary support tickets. Businesses have tried chatbots, FAQs and help center solutions, but what they need is a solution that does not ‘deflect’ customers but ‘resolves’ their issues. Currently, our platform is able to resolve 40-50% of incoming queries and we will take this up to 80% over the coming months,” Amit RG added. Richpanel is the next generation in customer service support and seeks to disrupt the help desk software market as well as customer care outsourcing services, where businesses are expected to spend $110b by 20241. The platform provides a seamless experience for both visiting customers and businesses to handle cases where customers need to speak with a human. The ‘agent inbox’ helps brands manage all their support channels - email, live chat, social media & phone - from one place. The integration with ecommerce platforms help agents see complete purchase history, take order actions and respond to customers from one screen. Clients such as US-based apparel company Pawz.com are seeing positive results with Richpanel. “As one of Richpanel’s early adopters, we have been extremely happy with the platform and the team’s ability to deliver well on projects. Currently, our self-service flows powered by Richpanel are able to close nearly 60% of all incoming queries or tickets, without the need to interact with an agent,” said Julian Quintães, CEO at Pawz.com. Ends Notes to the editor 1 Radian Insights, Outsourced customer care services market worth $84.7 billion by 2020 Richpanel is a customer service solutions platform, purpose-built for the ecommerce industry. Founded in January 2019 with headquarters in both India and the US, Richpanel’s self-service platform allows merchants to design an Amazon-style account page on their store, where they can automate order tracking, returns, exchanges, cancellations, order changes and more. The platform also has an agent help desk to help customer support agents manage incoming queries across various touch points such as email, live chat, social media and phone. Today, over 1,000 merchants all over the world use Richpanel every day to support their customers. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://richpanel.com/

December 09, 2020 10:30 AM Eastern Standard Time

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CMMC Center of Excellence Announces Engagement Agreement with 6clicks

Interoperability Clearinghouse

The Cybersecurity Maturity Model Certification Center of Excellence (CMMC-COE), hosted by the Information Technology Acquisition Advisory Council (IT-AAC), a public-private partnership serving the public and private sectors for more than 15-years is proud to announce a partnership with global software provider 6clicks and the establishment of CMMC-COE APAC lead by 6clicks founder, Andrew Robinson. This unique partnership will extend efforts to advance the goals and objectives for improving the cyber and supply chain security and resilience of the US Department of Defense (DoD) global Defense Industrial Base (DIB) network of contractors, suppliers, and vendors. 6clicks provides an innovative software-as-a-service platform used by consultants, governments, and businesses around the world designed to streamline risk assessment and compliance activities across multiple standards, including CMMC. 6clicks has offices in Washington, D.C., the United Kingdom, and in Melbourne, Australia. Andrew Robinson, Founder & Head of Cyber Security, 6clicks sums up the partnership with: "Supply chains are global and to secure them we must be willing to cooperate across national and regional boundaries to synthesize and build upon existing cybersecurity standards. The CMMC-COE and CMMC-COE APAC are a key part of this important mission." “This is a momentous occasion for us”, said Mr. John Weiler, Chairman of the Board at CMMC Center of Excellence, “Our Asia Pacific center will further help advance the goals and objectives for improving the supply chain security and resilience of the US Department of Defense (DoD) beyond North America”. This collaborative partnership between 6clicks and CMMC-COE helps further their respective and complementary missions and objectives regarding the adoption, use, and expansion of cybersecurity best practices. The adoption of next-generation software like 6clicks to assess and accelerate cybersecurity maturity will better drive efficiency and improve the decision-making capabilities beyond outdated legacy systems. The objectives and mission of 6clicks and CMMC-COE are in direct alignment with the US Department of Defense Office of Inspector General on cybersecurity best practices, risk management, and compliance. The objective to secure and scale the DIB contractor community, the information and communications technology community. This partnership establishes a broader CMMC ecosystem to improve security and resilience. Some specific actions will include: The co-development of CMMC advisory services, cyber training, and education programs to accelerate CMMC certification, increase cyber adoption, and improve cyber protection and resilience. Co-sponsor symposiums, training programs and podcasts leveraging their combined cyber and IT expertise. Host regular working groups, with other partners, to enable collaboration and communications. Source qualified cyber professionals to serve as cyber and CMMC advocates. Establish an independent Industry Cyber Security Advisory Council with peer organizations to advise and educate leaders across government and industry on the continued evolution and effectiveness of CMMC. Engage with the Defense Industrial Base contractor community across the Asia-Pacific region to enhance education, training, preparation, and compliance with provisions of the CMMC requirements. The CMMC-COE ( http://cmmc-coe.org ) and the CMMC-COE APAC ( https://cmmc-apac.com/ ) will focus on bringing together the many disparate cyber and national security communities of interest to reduce complexity, improve awareness, and accelerate industry effort to become more cyber resilient against the growing threats from nation states and criminal enterprises. The CMMC-COE partner network, including 6clicks and the CMMC-COE APAC will be sharing a wide range of capabilities such as cyber standards frameworks, education, solution architectures, cyber mentoring, workforce, and other elements needed to scale to the demands of the entire DIB marketplace in the U.S. and abroad (400,000 contractors worldwide). The CMMC-COE establishes both a Market Place and Knowledge Clearinghouse that will include resources that support the overall effort, including white papers, tutorials, recorded webcasts, presentations, and more that will help reduce the cost and burden on small and medium size contractors already struggling from the impact of COVID and the complexity of small and large federal contracts. With this, we are excited to have 6clicks and the CMMC-COE APAC included in our trusted portfolio. For more information on the CMMC-COE, please visit http://cmmc-coe.org email: info@cmmc-coe.org For more information on 6clicks, please visit https://6clicks.io/ For more information on the CMMC-COE APAC, please visit https://cmmc-apac.com/ email: contact@cmmc-apac.com About Us ---------- CMMC-COE.ORG is a unique non-profit public-private partnership, with a vision to accelerate Cybersecurity Maturity Model (CMM) adoption, and reduce time & cost for security compliance for our partners by leveraging commercial best practices, CMMC standards, and innovative solutions for a measurable success. Our mission, focused on DOD mission objectives, cost containment and expeditious CMMC compliance, is to help the DIB improve cyber posture and resilience, and simplify its acquisition. The CMMC-COE is hosted by the Information Technology Acquisition Advisory Council (IT-AAC), a public/private partnership (P3) chartered in 2007 as an honest broker to reach outside the confines of the Federal IT advisories that lack dynamic reach into the Global IT Market, and dedicated to the adoption of commercial IT management standards of practice and innovations emanating from the Global IT market. Team IT-AAC has already demonstrated the value of its decade long investment, and provides a unique value to agencies seeking to achieve accelerate the transformation of legacy processes and systems. Our Just-in-Time SMEs apply an innovative suite of Technology Business Management and Agile Acquisition Processes needed to assure the business value of commercial IT. The Interoperability Clearinghouse (ICH), is the managing partner that make up the 24 NGO/SDO organizations that make up the IT-AAC. ICH provides the contract vehicles, clearances, and critical resources proven to guide sustainable, measurable and repeatable processes needed to drive better investment decisions as the speed of mission need, while aligning existing processes, methods and workforce with IT reform mandates contained in Clinger Cohen Act, FITARA, IT MGT Act, EO13838. Contact Details Bob Dix +1 703-975-6633 bob.dix@it-aac.org Company Website https://cmmc-coe.org

December 08, 2020 10:20 PM Eastern Standard Time

The bedrock of any Artificial Intelligence platform is Domain Knowledge: CIPIO builds a Platform Advisory Board with stellar subject matter experts

CIPIO.ai

McLean, VA November 24, 2020 – CIPIO, the industry's first domain infused customer intelligence platform, announced that it had launched a Product Advisory Board with veterans from the Fitness, Customer Experience, and AI domain. Brent Zempel has created software platforms and applications for the fitness industry over the last 30 years. Brent served as the Chief Information Officer at Life Time Fitness for nearly 20 years, where he developed the firm's extensive proprietary club management software platform. "The fitness industry is going through a massive forced digital transformation, and I see it firsthand that operators are going from late adopters of technology to first and fast," said Zempel. Zempel has a startup of his own that quickly connects and streamlines the membership subsidy process between health clubs and insurance providers. "CIPIO's customer intelligence platform's capability to innovate domain-specific products is truly unique. I am incredibly excited to help them stay on top of the industry domain". Saurin Shah has 20 years of enterprise SaaS experience building products that helped fuel topline revenue growth at companies like Medallia, Salesforce, and Experian. Shah has led product strategy and roadmap execution for numerous verticals solutions and domain-specific products in the customer relationship and experience management space. "What worked in the past will not work in today's increasingly digital business environment. CIPIO's unique approach to infuse Domain knowledge into AI allows it to build highly predictive models that provide progressively deeper behavior intelligence. I'm thrilled to help CIPIO leverage its technology to reshape how companies connect with their customers." said Shah. " CIPIO is also partnering with several software solutions to provide its Customer Intelligence Platform to fitness businesses supporting their in-club and virtual offerings, including on-demand and digital fitness provider Intelivideo. "I have now seen Arnold A.I. from CIPIO in action at several gyms, and I am blown away on how precise Arnold is on its recommendations and predictions," said Adam Zeitsiff, CEO of Intelivideo. "Arnold A.I. will be an extremely valuable tool for many of our customers, and I am super excited to be partnering with CIPIO's team to continue to enhance the first intelligent assistant engine for the Fitness Industry.". CIPIO was founded on the principle that applying Artificial Intelligence without domain knowledge doesn't produce accurate and impactful outcomes. Customers don't have the time to customize and adapt generic AI tools to their business requirements. Domain-centric AI models make AI seamless, explainable, and easy to plug into an existing business process and get significant uplift. "For example, Arnold A.I., our Fitness Intelligent Assistant makes a tailored recommendation to a fitness customer on how to retain a gym member versus Mary A.I., our intelligent assistant for Faith, would help determine if a donor at a church is going to leave even if it's the same individual," said Manoj Kumar Goyal, Co-Founder & Chief Product Officer. Mr. Goyal is a veteran himself in the space of Hyper personalization, AI, Customer Data Platform and Martech, having processed petabytes of data from his experience at Oracle, Marketo, OpenX, and HP. "I have seen so many AI projects fail due to the lack of domain knowledge. I am super excited to work with such deep domain talent, and we will continue to add domain experts to our advisory board to stay true to our mission." About CIPIO: CIPIO is pioneering industry’s first domain infused Customer Intelligence Platform that democratizes hyper-personalized predictions and recommendations to create and capture new value, increase retention, and boost revenue for B2C subscribers and members. CIPIO's early adopters include Crunch Fitness, World’s Gym, Xponential Fitness, Pure Barre GO, Club Pilates GO, AKT GO, YogaSix GO, Cyclebar GO, RowHouse GO, Stretch Lab GO, and Stride GO, to name a few have seen a significant return on investment in a very short time. Contact Details Jennifer Isaac +1 315-398-9541 Jennifer@CIPIO.ai Company Website https://cipio.ai/

December 08, 2020 12:00 PM Eastern Standard Time

Microsoft recommended using Vingroup's strong authenticator

Media Outreach

HANOI, VIETNAM - Media OutReach - 8 December 2020 - On December 4, the VinCSS-FIDO2 product by VinCSS Cyber Security Services LLC (a member of Vingroup) was included in the list of passwordless authenticators recommended by Microsoft for use on Azure Active Directory (Azure AD) - one of its key platforms. Vingroup became the first Vietnamese enterprise to be included in this list alongside 12 other leading security companies in the world. Researched and developed by VinCSS Cyber Security Services LLC (a member of Vingroup), the VinCSS FIDO2 authenticator was officially recommended for use by Microsoft on Microsoft Hybrid Azure Active Directory (Azure AD). As Microsoft's cloud-based identity and access management service, Azure Active Directory enhances the security of logging in and accessing internal and external resources. Before including VinCSS FIDO2 authenticator in this list, the Microsoft team assessed and tested this product in addition to interviewing and learning about VinCSS's business and technology capabilities for nearly six months. The VinCSS FIDO2 authenticator enables users to securely log in to Microsoft Azure AD without a password. All users need to do is to connect the VinCSS FIDO2 authenticator to their computer and experience a seamless login with high security during the working process. This also helps minimise the risk of information disclosure due to logging by password and phishing attacks for account takeover. As a strong authenticator, VinCSS FIDO2 also supports passwordless authentication on many other Microsoft platforms such as Windows 10, Office 365 and Windows Hello. As of December 2020, only 13 out of hundreds of authenticators including VinCSS FIDO2 can satisfy the parameters and strict requirements for login process in Microsoft Azure AD. Do Ngoc Duy Trac, General Director of VinCSS said: “ VinCSS has completed the development of VinCSS FIDO2, an international standard strong passwordless authentication ecosystem, a comprehensive 'Make in Viet Nam' platform, which is capable of changing the game in the cybersecurity field by providing strong authentication with great user experience. This ecosystem includes various types of FIDO2 keys and a system of specialised technology solutions capable of reducing up to 80 per cent of network security risks, completely eliminating risks from phishing attacks and stealing account information and OTP." Being selected to accompany tech giant Microsoft has affirmed VinCSS' ability to satisfy the most difficult customers and markets in the world while creating opportunities for Viet Nam's technological mastery in the international market. Reference Information: VinCSS FIDO2® Touch 1 is the first strong authentication key by Viet Nam to achieve the FIDO2 certification issued by FIDO Alliance. VinCSS FIDO2 Touch 1 works quickly and effectively by logging in to your online accounts without passwords, OTP codes or other authentication applications. Customers can buy this product directly here. Please visit passwordless.vincss.net for more information about the strong VinCSS FIDO2 Touch 1 authenticator and VinCSS FIDO2 ecosystem. (Click here to see the recommendation by Microsoft: https://docs.microsoft.com/en-us/azure/active-directory/authentication/concept-authentication-passwordless ) Contact Details Vingroup +84 24 3974 9999 v.chidqd@vingroup.net

December 08, 2020 09:30 AM Eastern Standard Time

New Suzy Research Indicates Consumers Want More Action, Less Ads From Brands As They Face The Pandemic's Second Wave

Suzy

NEW YORK (Dec. 8, 2020) -- Suzy, a real-time market research platform, today announced its new research report, “State of the Consumer: The Second Wave of Consumer-Led Change,” revealing that 87% of consumers want to see the same or increased engagement from brands during the second wave of the pandemic. One thing respondents want to see less of is advertising, as 43% of respondents indicate they want to see less advertising from brands. Citing Amazon, Walmart, Clorox, Costco and Lysol as their go-to brands during the last several months, 56% of respondents want brands to take action during the pandemic against both short and long-term solutions related to COVID-19. “As social distancing measures, school shutdowns, and state lockdowns begin again, consumers are continuing to feel apprehensive and looking to their favorite brands for action that supports, reassures and helps them,” said Suzy President Avi Savar. “Whether it be fair prices, proper treatment of workers or safe deliveries, consumers have a close eye on how brands are responding to the pandemic and will shift their dollars accordingly.” Given today’s uncertainty, Suzy’s study found that 71% of respondents are still concerned about the pandemic’s negative impact on the economy and 70% of respondents agree that as states begin to open up, they are concerned about a spike in COVID cases. When Suzy asked survey participants when they thought life in the U.S. would return to normal, they responded: 28% think summer 2021 will see a return to normalcy; 27% think it will extend to winter 2021/2022 or later; 17% think the pandemic will end by spring 2021; and 11% think the pandemic will be done by winter 2020. Although the pandemic timeline remains unclear to most, the majority (74%) of consumers feel prepared for wave two of the pandemic due to more accessibility to COVID-19 testing sites and more availability of overall information pertaining to COVID-19. According to Suzy’s report, 48% of respondents agree that testing centers are now more accessible and 37% think that general information about COVID-19 is more available. About the State of the Consumer: The Second Wave of Consumer Led Change: Suzy’s State of the Consumer: The Second Wave of Consumer Led Change study surveyed 1,000 U.S. consumers in November 2020. The samples are directionally representative of U.S. consumers and census-weighted across age, gender, ethnicity, and region to accurately reflect attitudes across the broader American consumer population. About Suzy Founded in 2017, Suzy is an enterprise software platform that puts the voice of the consumer at your fingertips. Whether you’re a novice or an expert researcher, Suzy delivers advanced tools combined with the highest-quality audience to deliver insights in minutes. Many of the biggest brands in the world use Suzy to deliver breakthrough products and experiences backed by data-driven decisions. To date, Suzy has raised over $35MM in venture capital funding from investors that include Bertelsmann Digital Media Investments, Foundry Group, Tribeca Venture Partners, Triangle Peak Partners, and Kevin Durant’s 35 Ventures. Learn more at www.suzy.com. Contact Details Noe Sacoco +1 408-340-8130 suzy@trustrelations.agency Company Website http://suzy.com/

December 08, 2020 08:06 AM Eastern Standard Time

Cloud Conventions Launches Community, a Platform to Strengthen Attendee/Exhibitor Engagement

Convey Services

Cloud Conventions, the industry leading virtual event technology solution today expanded its capabilities by launching Community ™, a new feature set designed to promote attendee/exhibitor engagement, networking and communication. Community provides a searchable attendee and exhibitor directory for connection, a message center for interactive communication or meeting requests and a one-on-one chat feature so attendees and exhibitors can open a discussion from within a booth. “Cloud Conventions continues to pioneer new capabilities in the virtual event space with features that accelerate direct connection between sponsors, exhibitors and attendees,” said Carolyn Bradfield, CEO of Convey Services, parent company of Cloud Conventions. “Our new Community platform allows attendees and exhibitors to find each other, as well as start conversations that lead to building relationships during the live portion of a virtual event and beyond.” Community is an opt-in program accessed from attendee and exhibitor dashboards within the Cloud Conventions platform. Event managers customize searchable directories by allowing specific data to appear in contact cards and enabling messaging for two-way communication. Directory access is controlled by the event host allowing exhibitors to be added to the directory based on sponsorship levels. The new Message Center within Community organizes attendee and exhibitor outreach, as well as booth chat sessions, and manages requests for meetings using Cloud Conventions’ matchmaking service. US-based attendees can choose to opt-out of directory listings and messaging. To support strict GDPR compliance, international attendees must choose to opt-in to be contacted or viewed in the directory. Opt-in attendees become visible to exhibitors when they enter their booth. Exhibitors can select an attendee and open a chat dialog with them, or the attendee can open a dialog with the booth. Cloud Conventions maintains privacy controls to comply with both CCPA and GDPR. It supports ADA requirements to accommodate people with disabilities to avoid the risk of legal repercussions based on failure to provide attendees with easy access to content and programming within a virtual event. “ Community is only one of the platform features that promote attendee engagement within Cloud Conventions,” added Bradfield. “Discussion forums, social networking, roundtables and a host of options improve engagement between attendees, exhibitors and sponsors. We continue to focus on adding tools and creating opportunities to enhance attendee engagement and build value into the experience. When attendees are engaged, they stay in the event longer, are more motivated to interact with exhibitors and generate valuable sales leads.” Attendees receive message outreaches within their Community dashboard, get notified when new messages are waiting, and can access active message threads on any page inside the portal. Daily indexed emails collect and organize messages to provide a summary of each outreach and a link to go back to the Cloud Conventions-hosted event to read and respond. Show organizers and event managers can learn more about Community by visiting https://cloudconventions.com and explore all of the Cloud Conventions solutions and attendee engagement strategies in the resource center. About Cloud Conventions Cloud Conventions is a Virtual Trade Show and Conference Platform from Convey Services that brings new capabilities to a marketplace looking for solutions to replace the thousands of live trade shows, annual conferences and association meetings cancelled in the wake of COVID-19. Originally launched as ConveyLive, Cloud Conventions automates exhibitors and virtual booths, attendee registration, speaker sessions and reminders, invitations and email communication, while at the same time producing detailed analytics on attendee, session and exhibitor activity. Trade Associations and event managers can explore all of the Cloud Conventions solutions by visiting https://cloudconventions.com or contacting info@cloudconventions.com or call 888-975-1382. Cloud Conventions™, Community™, Cloud Kickoffs™, Conduct™, One-Touch Email Share™, Hub & Spoke™, 360° Virtual Exhibit Hall & Lobby Experience™ and ListLock™ are trademarks of Convey Services LLC Contact Details Bruce Ahern +1 770-580-0810 bahern@conveyservices.com Company Website https://cloudconventions.com

December 02, 2020 03:30 PM Eastern Standard Time

LambdaTest raises US$6m, targeting a million users in 2021

Stockwood Strategy

Cloud-based browser testing platform LambdaTest today announced it has secured US$6 million in funding led by Sequoia Capital India’s Surge, a rapid scale-up program for startups in Southeast Asia and India. Blume Ventures, Entrée Capital and Leo Capital also participated in the round, along with Gokul Rajaram and Ramakant Sharma. With the platform, companies can test their website’s look, feel and performance on different browsers, operating systems and device combinations. Equally, in today’s development cycles where automation is crucial, it allows businesses to scale as their testing requirements grow. The fundraise will fast track LambdaTest’s mission of scaling its ecosystem and building the next-generation cloud infrastructure for the developer and tester community. The proliferation of devices and browsers has made it increasingly complex and fragmented for developers to test their websites and apps. Test automation is critical with today's agile development cycles, but building an in-house device lab can be prohibitively expensive for businesses. LambdaTest bridges this gap by allowing users to run both manual and automated tests on their websites and webapps across 2000+ different browsers and operating system environments. Since its launch, LambdaTest has been used to perform more than 12 million tests by its 350,000 users including individuals, SMEs and Fortune 500 companies such as Xerox, Cisco, Deloitte, Media.net, Coca Cola, Trepp, SurveyMonkey, Capgemini, HBR, Dashlane and Zoho. Founded in 2017 by Asad Khan and Jay Singh, LambdaTest is a testing infrastructure company that allows developers to seamlessly test their websites and apps on any browser or operating system environment. “Our ultimate goal is to bring the whole testing ecosystem to the cloud platform, where all testing processes are done in a seamlessly integrated infrastructure that is easy to scale up and helps for easy application, debugging, and ultimately helping to bring out the best quality products in the shortest amount of time,” said Asad Khan, co-founder & CEO, LambdaTest. The funding caps off a busy year for LambdaTest, which saw a huge increase in demand following the pandemic and the rapid migration to digital technologies - a trend that is here to stay. The company has seen 8-10% month-on-month growth in terms of sign-ups, customers, website visits, and revenue, and has more than 350,000 users from 132 countries using the platform. “This round of funding validates our efforts and strengthens our commitment to building a next-generation cloud infrastructure for the developer and tester community,” Khan added. Ends About LambdaTest LambdaTest is a testing infrastructure company that allows users to run both manual and automated tests on their websites and webapps across 2000+ different browsers, browser versions and operating system environments. The platform has been used to perform over 12 million tests in just three years, and is now being used by over 350,000 users across 132 different countries. About Surge Surge is Sequoia Capital India’s rapid scale-up program for startups in India and Southeast Asia. Surge combines $1 million to $2 million of seed capital with company-building workshops, a global curriculum and support from a community of exceptional mentors and founders. The program’s goal is to supercharge early-stage startups and give founders an unfair advantage, right out of the gate. For more information on Surge, visit www.surgeahead.com. Contact Details Bilal Mahmood +44 7714 007257 b.mahmood@stockwoodstrategy.com Company Website https://www.lambdatest.com/

December 02, 2020 07:00 AM Eastern Standard Time

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Comodo Announces Advise Cyber Solutions as Newest MSSP Partner

Comodo

Comodo, the world’s leader of next-generation cybersecurity announced a partnership with Advise Cyber Solutions, a Managed Security Services Provider with both public sector and commercial focus. Together Comodo and Advise Cyber Security will bring Comodo’s entire range of cybersecurity solutions, including the Dragon platform with advanced endpoint protection (AEP), SOC-as-a-Platform (SOCaaP™) and Managed Detection and Response (MDR) to the marketplace. “Our mission is to be the customer advocate for people, technology, process, and price. Our team is forward thinking and provides the best solutions in an ever-changing marketplace. Our customers must reduce and mitigate risk and they look to Advise Cyber to accomplish those requirements,” said Robert Sterling, Senior Partner at Advise Cyber Solutions. He continued, “Comodo is in line with our philosophy as a company. They have the right emphasis on creating evolution in the marketplace, especially endpoint management. Comodo ranks as the top end-to-end security solution we have evaluated. Their solutions make a big difference in how our customers can protect data and networks effectively. From a technology perspective, Advise Cyber needs to see into networks from end to end. Pandemically speaking, the new normal is networks are spread across geos that are very difficult for a CISO to manage. We believe Comodo will support us as we assist our customers in this major challenge.” Comodo’s Dragon platform with AEP is a complete cloud-native framework that delivers a zero-trust architecture to protect and defend endpoints. Its patent-pending auto containment technology has active breach protection that neutralizes ransomware, malware and cyber-attacks. The auto containment runs an unknown executable in a kernel API virtualized mode, thereby offering attack surface reduction (ASR) which neutralizes ransomware attacks. The Dragon Platform also utilizes a Default Deny security posture with Default Allow usability to provide a most comprehensive protection against zero-day threats, while having no impact on end-user experience or workflows. Comodo’s Valkyrie analyzes and gives a trusted verdict for every file – no other company will analyze and give trusted verdict for 100% of the files on a network. Robert continued, “Our customers are hyper vigilant, more than ever, about ransomware. It’s the ‘keep you awake at night’ problem. Advise Cyber needs to be armed with the capability for early detection of ransomware and malware for our customers. The Comodo suite will accomplish this for our deployments. We know Comodo’s auto-containment technology stops 100% of damage from ransomware or malware so we can focus our efforts on proactively stopping threats from attempting other attack vectors, which gives our clients a tremendous position of strength in their environments.” Comodo’s SOCaaP is the world’s first and only complete, next-gen SOC-as-a-platform offering, which includes people, process and technology. SOCaaP offers full white-label capability that makes it easy to add managed security services to a portfolio. The platform empowers an MSP to become an MSSP with one click and zero capital outlay. Comodo’s MDR is a 24/7 Security Operations Center delivered as a Service (SOCaaS). It provides a team of security researchers that extends a company’s IT team to safeguard IT systems and infrastructure. Using Comodo SIEM and endpoint management technologies along with threat intelligence from the Comodo Threat Lab, our security experts hunt for vulnerabilities, continuously monitoring IT systems for indications of compromise, and contain advanced threats. "The biggest benefit to Advise Cyber is speed. We are always looking for and building skill sets and awareness regarding speed. We cannot emphasis this enough. We must be first in everything we do. Comodo exceeds expectations for SLA’s, detections, deployments, updates and responses. This is a ‘no settling for’ ask made by our customers, and Comodo has delivered for Advise Cyber and in turn we deliver for our customers,” said Robert. Alan Knepfer, President and Chief Revenue Office at Comodo said, “Comodo offers the only cybersecurity that neutralizes zero-day threats. Our cloud-native solution with auto containment stops undetectable threats that AI, ML, and other technologies miss.” About Advise Cyber Solutions The Advise Cyber Solutions LLC team is here to adopt a security risk management approach to manage security concerns and compliance using best of breed integrated solutions that work together to provide security and efficiency. We provide the facility of all services, to include professional cyber security consulting services, managed security services and security solution to mid-enterprise commercial businesses, financial institutions, public sector agencies, healthcare organizations, and educational institutes. For more information visit https://advisecyber.com/ About Comodo Comodo is the world’s leader of next-generation open source cybersecurity, with the industry’s most disruptive innovations. We help customers stop breaches with groundbreaking auto containment technology that neutralizes ransomware, malware and cyber-attacks. Our complete cloud-native framework delivers a zero-trust architecture with active breach protection for the most comprehensive defense against zero-day threats. Comodo’s cybersecurity products maximize intelligent sharing between every component of the platform, therefore providing superior security. We are the only company that analyzes and gives a trusted verdict for 100% of files on a network. Comodo leverages innovation to celebrate and support the cybersecurity community by offering the very first open source endpoint detection and response (EDR). We believe that an open source model using community-powered collaboration will ensure that every organization has access to the industry’s most sophisticated EDR. Headquartered in Clifton NJ, Comodo’s global development team and threat intelligence laboratories deliver innovative, category leading, security solutions for thousands of companies’ endpoints, network boundaries, and internal networks. For more information visit https://www.comodo.com/ Contact Details Carolyn Muzyka +1 973-859-4000 carolyn.muzyka@comodo.com Company Website http://www.comodo.com

December 01, 2020 10:45 AM Eastern Standard Time

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GoGetTested's End-to-End COVID-19 Response Operating System Scales Nationally, Provides Infrastructure to Unite the Private and Public Sectors

Go Get Tested

GoGetTested, the first end-to-end COVID-19 response platform in the country, exited beta today with more than 200,000 tests administered, and is scaling nationally. GoGetTested is currently available in Arizona, South Carolina, Washington D.C, Texas and, as of this week, Kansas. Over 10,000 Americans are now registering for tests via the platform each day. GoGetTested’s all-in-one testing solution offers free FDA-approved COVID-19 testing and delivers quick, accurate results for citizens. The company partners with local communities to make the testing, and public health process easy and accessible for everyone, regardless of geographic or socioeconomic status. The company’s operating system ensures a simple to manage digital experience for consumers, and public health professionals alike. Local residents schedule their COVID-19 test appointment online, complete the oral swab or saliva sample test in minutes at one of the testing sites, and have their results delivered via text or email within 48 hours. If a result is positive, a medical professional will call the patient to discuss their test results and suggested care next steps. For communities with existing COVID testing facilities in place, the GoGetTested platform is lab-agnostic, meaning that it can seamlessly integrate with existing healthcare platforms to create a citizen-friendly healthcare experience for local residents. "Our team has worked around the clock to develop the most innovative COVID-19 testing platform in the country--and one that provides a playbook for building out a public/private health infrastructure,” said Wellpay CEO Mohammad Gaber and a founding partner of GoGetTested. "I’m proud to officially exit out of beta today and look forward to serving tens of thousands of patients each day as we continue to grow. Our mission, since day one, has been to help as many citizens as possible and deliver the most accurate results. We believe that technology can play a critical role in the public health infrastructure of the future, our early results show what a modern digitally enabled public health experience can do to improve the health of our communities” As GoGetTested continues to scale nationwide, the company continues to forge innovative partnerships, including with Science 37, a clinical research company, to support continuing clinical vaccine trials. This partnership will support the research behind the vaccine’s efficacy. In addition, GoGetTested will also be supporting the scaled administration of the COVID-19 vaccine, utilizing its technology platform to ensure end-to-end vaccine and administration integrity. GoGetTested will continue to work with local communities across the country to set up COVID-19 testing sites. For more information on testing locations and to schedule a test, visit www.gogettested.com. About GoGetTested GoGetTested is the first national, digitally enabled Covid Response Operating System in the country with an end-to-end test scheduling and resulting management platform. Its complete COVID-19 testing experience will help keep the nation’s communities and economies open and safe. GoGetTested was founded as a unique public-private consortium of government, clinical, technology, lab, research and retail partners, including The consortium—which includes Precision Primary Care startup WellHealth, PE-backed Lab HealthTrackRx, event-management company Victory Marketing, inventory and warehouse management company Lead Commerce, and Silicon Valley-based healthcare fintech startup Wellpay. Its Covid-19 response units ensure geographical reach to rural areas and fast activation in virus hotspots. Testing is free for anyone and provides the most complete, adaptive and secure testing services nationwide. Contact Details April White +1 323-216-8589 gogettested@trustrelations.agency Company Website https://www.gogettested.com/

December 01, 2020 08:08 AM Eastern Standard Time

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